Poor service fro

Every month I pay subscription I call to verify the amount. Like every month I did. Paid the amount.... Later on my dish was deactivated saying owe them... After I called it was only deactivated for 2 days when I called to find they tell me about fees I owed from the previous month.. My issue is that it was never communicated with me... Their answer is that it was miscommunication from them,, why do I have to suffer from their miscommunication?