1 reviews | Active since Nov 2017
Poor service for multiple requests for statements
Good day
Poor service for multiple requests for statements
I have been trying to ask DSTV to email me statements for the past year unsuccessfully as they have been billing me for PVR which I have opted out. They have also mixed my billing cycles
Yet to be resolved after numerous phone calls
Dear Prenovan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Prenovan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Prenovan
Thank you for sending us your query.
Our records show that the payment date for your DStv account is on 25th of every month. Also, the request to cancel the recording functionality (R85.00) was done on 23 March 2017.
The account is manually adjusted and reflects a credit balance of R227.85.
The adjustment will reflect on the statement on your next payment date.
Kind regards
Dinah
Best regards,
Good day Prenovan
Thank you for sending us your query.
Our records show that the payment date for your DStv account is on 25th of every month. Also, the request to cancel the recording functionality (R85.00) was done on 23 March 2017.
The account is manually adjusted and reflects a credit balance of R227.85.
The adjustment will reflect on the statement on your next payment date.
Kind regards
Dinah
Best regards,