SL
Shamier L
1 reviews | Active since Sept 2013
04 Oct 2022, 15:13
Poor Service
I called the customer service on *** on Thursday the 29th of September 2022 for assistance. Vineshri Michael answered the call and my customer experience was very poor. Not sure why does Dstv outsource there contact centre and why are agents placed on the line without any product knowledge. I was provided with reference number i118 and was informed my query will be escalated. Up until today no one called me
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 15:57Hi Shamier Latib,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Oct 2022, 15:57
Official
Hi Shamier Latib,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SL
Shamier L's updateReviewer Update
05 Oct 2022, 16:18Hi, a lady by the name of Dudu called me at 4pm today. When I answered there was so much of noise in the background on her side. I asked her if she is calling me in a shopping centre environment, she rep**** no she is calling me from the call centre.
She then called me back and her line was not clear for the call.
Can you get someone to call me that has telephone etiquette from Multichoice and not the outsourced call centre
She then called me back and her line was not clear for the call.
Can you get someone to call me that has telephone etiquette from Multichoice and not the outsourced call centre
SL
Shamier L's update05 Oct 2022, 16:18
Reviewer Update
Hi, a lady by the name of Dudu called me at 4pm today. When I answered there was so much of noise in the background on her side. I asked her if she is calling me in a shopping centre environment, she rep**** no she is calling me from the call centre.
She then called me back and her line was not clear for the call.
Can you get someone to call me that has telephone etiquette from Multichoice and not the outsourced call centre
She then called me back and her line was not clear for the call.
Can you get someone to call me that has telephone etiquette from Multichoice and not the outsourced call centre