POOR SERVICE

We had to change our decoder at Mall of the South as the one we had was faulty, when we got home only to realize that even the one that was given to us was faulty..we went back the second time and we were given a correct one but now the issue is that the consultant there forgot to link two of our extra views to the main one (we only saw this when we got home) .. We've been contacting Multichoice to assist with the technical problem since yesterday morning and today however they are all giving us the run around and not treating our matter with urgency. We were told that all the technicians are busy and we must take back the decoder to Mall of the South, this will now be the third time!! The service is very poor because come month end, we'll be paying the full amount! Very poor!!