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BM
Bongiwe M

1 reviews | Active since Feb 2021

24 Nov 2021, 17:58

Poor Service

I called DSRV today because my dish was giving an error. When I called DSTV they told my account was flagged as a ********** account. It is so strange because I have been paying an amount of R409 on a monthly basis, when i asked them what does that mean no one could answer me and i was told that they are not even allowed to touch my account. When i asked for a reference number for the call the call Centre agent refused to give me a reference number and they refused to transfer me to a supervisor. I spoke with a Quinton and they just dropped the call when I asked them the surname. The service is pathetic and disguising. why is it so easy for them to accept payment and they don't inform. I did not get any help from the contact Centre instead the supervisor just put me on hold.

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Replies (2)
BM
Bongiwe M's update24 Nov 2021, 18:08
Reviewer Update
I want DSTV to provide me with answers as to why they flagged my account as **********, I need answers as soon as possible. I have paid for a month subscription and they have blocked my account without my knowledge. The whole team needs training on customer service, if they can provide me the reason as to why my account is flagged as ********** they surely can provide me the reason behind the flagging of my account of which they never did instead I was send to pillar to post. This is unacceptable!!!!!!!!!
BM
Bongiwe M's update25 Nov 2021, 16:43
Reviewer Update
I went to DSTV like I was advise by one of the consultant who were assisting me yesterday. To my surprise I was told that they never received any payment from me for from December 2020 up until March 2021, they further asked for my proof of payment ( which is I don’t have) apparently the consultants at a call centre in Port Elizabeth were reversing my payment (how? I don’t know) I was never told of such. All along I’m paying my DSTV and a journal entry is being done on my account. I have water my time and petrol driving all the way to the DSTV branch and the issue is not sorted. How does one temper with your account and yet the client is not informed? How does DSTV expect me to have proof of payment when it’s almost a year ago? Who’s fault is it that their consultants tempered with clients account? Why didn’t they pick it up and informed me as their client that there are some ********** activity done on my account? This is pathetic. I need answers urgently!!!