ZM
Zama M
1 reviews | Active since Nov 2020
08 Dec 2020, 14:58
Poor Service
It has been over a month now and I still have not received my secondary decoder, worst of all no one will even make contact with me until I call first or send a DM on twitter. It is really frustrating the service I am getting from Multi choice is very poor, I have tried everything even coming up with solutions that can I at least go to the nearest Multi choice outlet to get a decoder and to date I have no response. Each and every time I call all that I am being told is that "your issue has been escalated" no one goes above and beyond to assist us and yet we pay for these services I have tried everything that I can to get my decoder and I am being taken for an idiot.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Dec 2020, 15:35Hi Zama Michelle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Dec 2020, 15:35
Official
Hi Zama Michelle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
ZM
Zama M's updateReviewer Update
11 Dec 2020, 11:36So a consultant contacted me on Tuesday the 8th the same day of the complaint. I told her the entire story and guess what she said, " I will make sure I call you to give you updates" I told her " trust me you not the first one, I will be the to call' and guess what she has not called and I am nor surprised your service is pathetic I honestly regret taking this price lock deal how do you guys even train your consultants? It is like you take them to school of lies.
I am so fed up with your services it is both poor and pathetic.
I am so fed up with your services it is both poor and pathetic.
ZM
Zama M's update11 Dec 2020, 11:36
Reviewer Update
So a consultant contacted me on Tuesday the 8th the same day of the complaint. I told her the entire story and guess what she said, " I will make sure I call you to give you updates" I told her " trust me you not the first one, I will be the to call' and guess what she has not called and I am nor surprised your service is pathetic I honestly regret taking this price lock deal how do you guys even train your consultants? It is like you take them to school of lies.
I am so fed up with your services it is both poor and pathetic.
I am so fed up with your services it is both poor and pathetic.