Poor service

I paid my dish on the 20june and am told they can’t find my payment and I send them proof of payment ,they then reconnected me but about 4times they have closed and I have to call and they keep saying they contacting finance department ,still can’t find my payment and when I check on WhatsApp am told I need to pay R225 ,it really does not make sense ,am really helpless at this point as am still disconnected and I must give them an Hour to sort it out