Poor service

My name is Mzwandile Mnguni, Acc ***3, contact *** and email ***.

I received an email stating that my account is overdue, I then contacted the call center as to find out what happened because I have been paying my account every month and on time for that matter.

I was told that I had changed my plan to compact plus from Dstv Compact, I was amazed because I never did such, when I asked the consultant why did they change the plan without my consent she told me that I did it on self-service of which its news to me because I havent interacted with Dstv for some time now. The worse part the consultant insulted me saying I shoyld give her my accoubt so she could pay that R5 Im whining about. When Dstv is changing plan my plan without my consent and told me they will not reverse the fee because ut was self-service when I asked to speak to her team leader she refused and told me their team leader is not allowed to come near the system or take calls. I am very ****ed if Dstv and it is notbthe first time meaning every year around this time me and multichouce we have to fight. I will not be paying for something I do not know, I dont even know why was the plan changed. If needs be Id rather cancell that damn thing. I can not be ****** in daylight. To even see how they ****med me no notification saying the plan is changed but an email saying my account is overdue. Dstv is a **** period trying to raise their revenue at their customers expense by ripping them off how disgusting..