Poor service

I pat for a streaming package with dstv. Up until the middle of May I had no problem streaming. Then my app would not go into my profile so I Uninstaller the streaming app and tried to reinstall it but cannot find it. The call centre tell me my android tv is no longer compatible to stream dstv. They said the setting changed 1st April 2024. Funny I was still watching till middle May 2024. No notice was sent about these settings and now apparently I need to get a new tv in order to stream dstv on my smart tv. When I asked to speak to someone that was technically minded I was put om hold for 28 min and then the call centre operator just hangs up the phone. Very poor customer service and in general very poor service.