IM
Ilona M
1 reviews | Active since Sept 2017
29 Jul 2021, 15:22
Poor Service
On 3 June 2021 I took the discounted Compact package at R300 per month for 3 months. I paid for June and I paid July, then my service was suspended 6 times for non payment. Numerous calls and live chats later I still have a problem with my account. Now I must pay R387 for a Family package. I am charged a cancelation fee for a service I did not enjoy. I requested the special offer to be cancelled now I am charge. Where did you get that? You suspended my paid service 6 times and now I have to pay you? Please explain how poorer your service can get? What are you paying me for *******ly suspending my service? Fix my account. I will only pay for a Family package
Helpful (0)
Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
29 Jul 2021, 22:50Hi Ilona Mokoena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Jul 2021, 22:50
Official
Hi Ilona Mokoena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
