IM
Ilona M

1 reviews | Active since Sept 2017

29 Jul 2021, 15:22

Poor Service

On 3 June 2021 I took the discounted Compact package at R300 per month for 3 months. I paid for June and I paid July, then my service was suspended 6 times for non payment. Numerous calls and live chats later I still have a problem with my account. Now I must pay R387 for a Family package. I am charged a cancelation fee for a service I did not enjoy. I requested the special offer to be cancelled now I am charge. Where did you get that? You suspended my paid service 6 times and now I have to pay you? Please explain how poorer your service can get? What are you paying me for *******ly suspending my service? Fix my account. I will only pay for a Family package

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jul 2021, 22:50
Official
Hi  Ilona Mokoena,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team