Poor service

I called in yesterday spoke to a Dedrie very rude lady I want to give her my ID number she asked me what was my problem first I explained to her I have an error that's saying due to bad weather there is no signal and I dont have funds to pay for a tec so she responded do I want to temporarily switch my dstv off then I said yes then she mentioned they are offline I must call today which I did calling getting no option to speak to someone what is going on there I can't be paying for a service that I'm not getting