POOR SERVICE EXPLORA PRICE LOCK

<p>ORDER AN EXPLORA IN MID DECEMBER. WAS TOLD WE WOULD NOT BE DOUBLE BILLED. THEY WOULD ONLY BILL US FOR THE NEW CONTRACT ONCE DECODER INSTALLED. DECODER DELIVERED ON 4/1/17 AND I RECEIVED A MESSAGE TO SAY THAT THE NEW SMART CARD WAS ACTIVE. I QUERIED IT AND WAS TOLD IT WOULD BE ESCALATED AND THEN I WOULD BE CONTACTED. TO DATE I HAVE STILL NOT RECEIVED A CALL. I PHONED BACK AND WAS AGAIN TOLD A SUPERVISOR WOULD CALL ME. AGAIN, NO CALL TO DATE. HOW CAN I BE BILLED FOR SOMETHING THAT IS STILL IN A BOX AND NOT INSTALLED. ESPECIALLY AFTER THE AGENT TOLD ME I WOULDNT BE BILLED.</p>