Poor Service Experience

I have a Disney+ Subscription via DStv. I recently changed my number and was unable to access Disney+. I then found out from Disney that I had to request DStv to change the number on the subscription, of which I did. DStv said they had successfully changed the numbers and I could sign-in. I did that but I still could not access Disney+. I went back to DStv and requested assistance. They just ignored me and did not even return to say they were working to assist me. I sent another email and they are just blatantly ignoring me as I have not heard anything from them.

I am deeply disappointed as its even school holidays and my kids love Disney+. Furthermore, I am still going to have to pay for a service I do not have access to. When they collect their funds, there are no issues yet when we need assistance, we have to struggle.

We understand that there are some issues that take time to resolve - but providing Customer Experience means that you have to keep the customer informed and be transparent about any issues that need to be resolved for the customers. I am so upset, I want to just purchase an Android and cancel all DStv subscriptions.