Poor Service

I am a client ever since MNET was first was launched. In September 2023 I was persuaded to upgrade to an ultra-decoder contract. About a month later I reported that the decoder kept showing an E48-32 error message. It became evident that the dish had not been fixed securely. After the usual frustration of being cut off, transferred from one operator to another, along with having to explain the problem over and over again, I was eventually told the problem would be escalated. I requested a reference for the call and was told everything was captured on the system and there was no need for a reference number. I received no feedback and called back in early December. The problem has been escalating in the meantime and has become so frustrating that we have stopped watching DSTV. I called again in January 2024 and was promised again that the matter would be escalated. I insisted on a reference number - ***0-I453. I have never come across such rude, poorly trained operators. No wonder everyone is cancelling their DSTV subscription in favour of a streaming subscription!