DK
Dieketseng K
1 reviews | Active since Oct 2018
30 Aug 2020, 11:49
POOR SERVICE
I really dont understand when they advertise their products but the service is so poor,I have opted for a price lock which the debit order is supposed to run on the 1 of September as per agreement but this morning when we wake up the service has been disconnected and when you call them they tell you that the price lock department is not working on weekends what kind of service is that when you supposed to be assisted your being send from polar to post mind you am using my airtime to call them from a cell phone to a land line have wasted over 120 on airtime just to get help but still nothing please get DSTV PLEASE GET YOUR HOUSE IN ORDER no wonder people are opting for other service provider like Netflix
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Aug 2020, 12:11Hi Dieketseng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Aug 2020, 12:11
Official
Hi Dieketseng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DK
Dieketseng K's updateReviewer Update
30 Aug 2020, 12:53Thank you for the reply but still your service is poor guys
DK
Dieketseng K's update30 Aug 2020, 12:53
Reviewer Update
Thank you for the reply but still your service is poor guys
DK
Dieketseng K's updateReviewer Update
30 Aug 2020, 16:25Hi I have been sleeping since my last response the the secondary decoder *** is showing an error E107 and yes the specified amount can be debited in the 1September as I had called on the 20th to ask why we haven't received the SMS of the Prorata and if it possible for me to pay on that day but it was advice that I wait for the payment date on the 1September as the debit order will affected so I was surprised this morning why now the service is disconnected please clear the error on the secondary decoder
DK
Dieketseng K's update30 Aug 2020, 16:25
Reviewer Update
Hi I have been sleeping since my last response the the secondary decoder *** is showing an error E107 and yes the specified amount can be debited in the 1September as I had called on the 20th to ask why we haven't received the SMS of the Prorata and if it possible for me to pay on that day but it was advice that I wait for the payment date on the 1September as the debit order will affected so I was surprised this morning why now the service is disconnected please clear the error on the secondary decoder
DK
Dieketseng K's updateReviewer Update
30 Aug 2020, 16:31I have been trying to get the error cleared on decoder ***
DK
Dieketseng K's update30 Aug 2020, 16:31
Reviewer Update
I have been trying to get the error cleared on decoder ***