Poor service

On the 1st March 2024 I spoke to numerous people about reinstate my account, I made payment and sent proof of payment stayed on the line for over 2 hours for them to allocate payment and reinstate my account. Today 16th March 2024 account is suspended and when I called I'm being told finance have not override the R180 I didn't know about I mean it can't take more than 72 hours to override payment. I asked them to reinstate my account while they deal with finance on the side and stayed on line until it was done and hopefully will not be experiencing this again.I now know why people don't pay for dstv.