cP
cynthia P

1 reviews | Active since Nov 2019

06 Dec 2019, 16:10

poor service

Multi choice they mistreating me now. In September I didn’t pay for DSTV, then on the 28 October, they deducted R159.70. When I phoned them on the 30th of October they said 159.70 was for penalty and insurance and they aid I must pay R410 everything will be fine and the proof of payment was sent to proof of payment department. Since from there, they de-activating my account now and then. On the 27th of November, they deducted R591.75 instead of R420 but after that, they deactivated my account again.

They keep on telling me to pay different amounts via sms. R460.38, R510.38, R610.37, R1.59.36, R161.87, R211.87, R261.87 and I gave them the date to take the money on the 27th of the month.

one of the consultants in Durban gave me the Absa bank account number now they saying that the account number is not for them. you should go back to the recording call that was made on the 30th of October 2019 check from 09h00 to 12h00 call from the number start with 035 905, whoever gave me that bank account must resolve this matter because she is the one gave it to me. I am not going to pay a double, she must transfer that R410 to the correct account. the number I called in Durban was 031 710 2222.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Dec 2019, 08:32
Official
 Dear Cynthia, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team