Poor service

I got approved for a an explora ultra on the 10th of May 2024 and told the consultant that I will be available on Tuesday, 14 May 2024 for installation. To date, I haven’t received the package and haven’t received any sms, email or call about the delivery of this package and installation thereof.

I tried to make folloe ups by calling the call centre and I was told I needed to call the delivery company.

1. I was not given a tracking number 2. When I call the company, they told me they cannot assist me without the tracking number 3. I called Multichoice back and was given a wrong tracking number QDKR57. I was told there is nothing else multichoice can do for me in this matter 4. The tracking company does not recogntthe tracking number and did not help.

I find this uncomfortable and uncommon. It’s multi choice who knows or have a connection with this tracking company yet I am told that there is nothing that can be done.

I have taken it a bit further to contact this tracking company myself but multi choice still did not give me the correct tracking number.

What do I do now? Should I fold hands and wait? I need an intervention on this and should be told when my dstv will be delivered.