Poor Service

Hi

I called Multichoice insurance to cancel 1 of the two policy covers on my monthly subscription. Firstly no one could explain why I was debited for two decoders when I upgraded to the new to a new decoder? Meaning i have been paying for two years for the decoder i was no longer using and they where able to says yes their system show only one ACTIVE decoder (I want my refund and backdated cancelation). I was then put from pillar to post and had to reconfirm all my details to every consultant that was taking the call, which was really annoying. Finally went through to the insurance department and the person took my details kept me on hold for 45mins, which i ended up putting the phone without assistance. This means I am still going to be paying for cover i do not need because no one could assist.