AM
Anisa M
1 reviews | Active since Nov 2013
04 Feb 2020, 13:36
Poor Service
I fail to understand this company. after my last review a consultant had called me and instead of resolving the matter now the DSTV installer has removed my installation. What kind of service is this. I bough an installation free decoder. The installers insisted that i pay them R1000 rand more. DSTV sent investigators out to see what the problem is and now a a customer I am caught up in a dispute between the installer and DSTV and as a customer I must suffer the consequences.
Helpful (0)
Replies (1)0
Replies (1)AM
Anisa M's updateReviewer Update
04 Feb 2020, 14:29 I wish to express how unhappy and miserable is is trying to deal with DSTV, I purchased an installation free product from one of your reSellers, they has given me the installers details TV turn Nathaniel / *** / Renata / ***.
On the first instance of dealing with this supplier they were unprofessional and lack communication. After days of hounding them, eventually the installation was done, and they had requested that I pay an additional R1000 for the 100 meters of extra cable they had used at a price of R20. How does this become my problem, if DSTV sells a product free installation and still expect the clients to pay. I called and reported the installers since date, although DSTV had sent an investigator out, I had no feed back regarding what was going on. Today I had to deal with the embarrassment of the installer forcefully removing all cables and dish and requested that I call for help on the box of the decoder.
My question to you. What service level would you rate this matter? As a client is it fair for me to be subjected to this when all I did was purchase a dstv product with free installation.
The call center staff are most unhelpful, its easy for them to just put you on hold and forget about you for an easy 15min. They never call back if the call is cut. I am extremely fed up please advise how do I go about fixing this matter, clearly DSTV suffers lack of competency.
On the first instance of dealing with this supplier they were unprofessional and lack communication. After days of hounding them, eventually the installation was done, and they had requested that I pay an additional R1000 for the 100 meters of extra cable they had used at a price of R20. How does this become my problem, if DSTV sells a product free installation and still expect the clients to pay. I called and reported the installers since date, although DSTV had sent an investigator out, I had no feed back regarding what was going on. Today I had to deal with the embarrassment of the installer forcefully removing all cables and dish and requested that I call for help on the box of the decoder.
My question to you. What service level would you rate this matter? As a client is it fair for me to be subjected to this when all I did was purchase a dstv product with free installation.
The call center staff are most unhelpful, its easy for them to just put you on hold and forget about you for an easy 15min. They never call back if the call is cut. I am extremely fed up please advise how do I go about fixing this matter, clearly DSTV suffers lack of competency.
AM
Anisa M's update04 Feb 2020, 14:29
Reviewer Update
I wish to express how unhappy and miserable is is trying to deal with DSTV, I purchased an installation free product from one of your reSellers, they has given me the installers details TV turn Nathaniel / *** / Renata / ***.
On the first instance of dealing with this supplier they were unprofessional and lack communication. After days of hounding them, eventually the installation was done, and they had requested that I pay an additional R1000 for the 100 meters of extra cable they had used at a price of R20. How does this become my problem, if DSTV sells a product free installation and still expect the clients to pay. I called and reported the installers since date, although DSTV had sent an investigator out, I had no feed back regarding what was going on. Today I had to deal with the embarrassment of the installer forcefully removing all cables and dish and requested that I call for help on the box of the decoder.
My question to you. What service level would you rate this matter? As a client is it fair for me to be subjected to this when all I did was purchase a dstv product with free installation.
The call center staff are most unhelpful, its easy for them to just put you on hold and forget about you for an easy 15min. They never call back if the call is cut. I am extremely fed up please advise how do I go about fixing this matter, clearly DSTV suffers lack of competency.
On the first instance of dealing with this supplier they were unprofessional and lack communication. After days of hounding them, eventually the installation was done, and they had requested that I pay an additional R1000 for the 100 meters of extra cable they had used at a price of R20. How does this become my problem, if DSTV sells a product free installation and still expect the clients to pay. I called and reported the installers since date, although DSTV had sent an investigator out, I had no feed back regarding what was going on. Today I had to deal with the embarrassment of the installer forcefully removing all cables and dish and requested that I call for help on the box of the decoder.
My question to you. What service level would you rate this matter? As a client is it fair for me to be subjected to this when all I did was purchase a dstv product with free installation.
The call center staff are most unhelpful, its easy for them to just put you on hold and forget about you for an easy 15min. They never call back if the call is cut. I am extremely fed up please advise how do I go about fixing this matter, clearly DSTV suffers lack of competency.