OS
Omar S
1 reviews | Active since Jul 2010
01 Feb 2021, 11:59
Poor service
Worst service from DSTV call center-- tried to cancel service and then put on hold for 30min with nobody answering. Maybe its a tactic to avoid cancelling their subs and moving to Netflix...I have been trf to 3 staff..Nonele , Kenelwe etc ,...ppl are clueless at their call center. Pity the rating does not allow minus rating...that what DSTV deserves. Tried to speak to the Manager Ori, Marcel...all tried to avoid taking calls...hope DSTV goes bankrupt as they dont deserve to be operational
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Feb 2021, 13:50Hi Omar,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Feb 2021, 13:50
Official
Hi Omar,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Feb 2021, 09:28Hi Omar,
I refer to our telephonic conversation.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Feb 2021, 09:28
Official
Hi Omar,
I refer to our telephonic conversation.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kind regards
DStv: Hello Peter Team
Best regards,