Poor service

Disgusting service My old decoders where giving hassles and need to be replaced. Primary decoder and secondary decoders, after going through to DSTV office trying to sort everything out I signed up for two new decoder’s. First decoder was delivered by installer but could not carry out the work and left with the decoder, second decoder was delivered by on the dot still waiting for first decoder to be return to carry out second decoder installation? I have now requested a cancellation due to non performance on DSTV side. I have been with DSTV from the start, not once has DSTV contacted me to find out why after all the years I am canceling. I have called the call center on six occasions to cancel. I hope they cancel on the 28/12/2021 as promised and come and fetch there property. Good residence to DSTV hellos Netflix.