Poor service

I pay my account today 11H18 atCheckers Riverwalk She told me my account is R1 305.34 I told her it's impossible I pay the account At 13H10 I phone Multichoice at 13H10 and talk to Palesa she told me because I activate my holiday decoder that is why my account is so high I told her but I stop my home decoder and just activate the holiday decoder they account suppose to stay the same Will you please rectivy my account Joseph Potgieter Cell ***