Poor service

I had an error message on one of my tvs that was on easy view. Even though I paid the whole of the previous month the tv was not playing and on phoning the consultant just made all my tvs go offline. About 8 days back I phone again to down grade and all of a sudden my pvr services stop working and they had to change my main decoder to be secondary. On dropping the phone I checked my dstv app and found that an amount of R3400 appears. Daily I would phone with no positive feedback they woyld escalate the matter evrytime. I have been using all the channels but no feedback from them.

Kindly note your contract was terminated therefore the above mentioned amount is the settlement amount for the decoder as well as the installation previously on the price lock contract.~KN( I received this message on Saturday and I asked who terminated my contract but the cant tell me.

Hi Princess

Thank you for getting on touch with DStv customer care.

Our technical department is currently experiencing a backlog. Please bare with us. ~LMN This is all that they can tell me and went into my account and deducted R3400. Evrytime you phone there is a different story. What makes me angry is that everytime I have an error message instead of fixing the problem they would just cause more problems.

Apologies for the delay , kindly note we have escalated your account for further assistance ~MM

Apologies for the delay , please note there are reversals that needs to be done and we are waiting for feedback ~MM more that 7 days reporting this problem and this is what they say.

Hi Princess I hope you are well 😊 We apologise for the over charge billing, our accounts team will resolve it shortly.(this was on the 11 january 2023 to date they have not fixed it.