MH
Mantsie H
1 reviews | Active since Dec 2019
21 Dec 2020, 20:49
Poor Service
I have called DStv 4 times in the past 2 days and I can't be helped. My 2decoders are not working and nobody seems to be able to assist not even the walk-ins centres. Everytime I call they disconnect the 1decoder and freezes the other. I'm so frustrated and all I'm told is sorry we don't see anything wrong with you decorder. Pls assist. I have paid for service that I'm not getting. What am I supposed to do where am I supposed to go to be assisted
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Replies (3)MH
Mantsie H's updateReviewer Update
21 Dec 2020, 23:56If I may ask,how r u going to do so when you don't even have my account details. You haven't even called. Is this response automatef
MH
Mantsie H's update21 Dec 2020, 23:56
Reviewer Update
If I may ask,how r u going to do so when you don't even have my account details. You haven't even called. Is this response automatef
MH
Mantsie H's updateReviewer Update
23 Dec 2020, 23:54My problem still not fixed, I spoke to Amanda yesterday and She said they are working on our problem. We went to multichoice walk in centre again today and we were given a new decorder, however we still can't view anything on one decorder. We don't have a specific number that we need to calm should we experience problems, the number that Amanda called me on doesn't allow calls in, they are the ones that can call us. Nobody has made a follow up today on whether the decorder is working or not. Pls note that it costs money and time to go to walk in centre, time and money we don't have. Can you please please find a better way to resolve this matter. We have called 4 times and went to walk in centres 3 times. What are suppose to do. This problem has been going on fo 8 days today. I Don't know what else is expected from a us, really this is unacceptable.
MH
Mantsie H's update23 Dec 2020, 23:54
Reviewer Update
My problem still not fixed, I spoke to Amanda yesterday and She said they are working on our problem. We went to multichoice walk in centre again today and we were given a new decorder, however we still can't view anything on one decorder. We don't have a specific number that we need to calm should we experience problems, the number that Amanda called me on doesn't allow calls in, they are the ones that can call us. Nobody has made a follow up today on whether the decorder is working or not. Pls note that it costs money and time to go to walk in centre, time and money we don't have. Can you please please find a better way to resolve this matter. We have called 4 times and went to walk in centres 3 times. What are suppose to do. This problem has been going on fo 8 days today. I Don't know what else is expected from a us, really this is unacceptable.
MH
Mantsie H's updateReviewer Update
24 Dec 2020, 15:24Nobody called again, I called spoke to Nyombikaise who was refused to give me ref number until our call ended without any assistance. Not even sure if she gave the correct name. My problem still not fixed. I AM DISGUSTED BY THE SERVICE I GET FROM MULTICHOICE. I have decided to take this matter to ombudsman.
MH
Mantsie H's update24 Dec 2020, 15:24
Reviewer Update
Nobody called again, I called spoke to Nyombikaise who was refused to give me ref number until our call ended without any assistance. Not even sure if she gave the correct name. My problem still not fixed. I AM DISGUSTED BY THE SERVICE I GET FROM MULTICHOICE. I have decided to take this matter to ombudsman.