TS
Tshepang S
1 reviews | Active since May 2020
08 Jan 2023, 11:25
Poor Service
On the 30th of December I requested to downgrade my package from premium to compact.received a message that the downgrade is successful and I should pay R 458 which I did now I receive a message that I'm owing R1140 I call the contact center they tell me about a contract which I never signed and not even aware of. Poor customer service I received today now I understand why dstv is losing subscribers.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Jan 2023, 11:27Hi Tshepang Sefala
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Jan 2023, 11:27
Official
Hi Tshepang Sefala
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team