Poor service DSTV/Showmax

I am a premium DSTV subscriber for more than 25 years. A week ago I contacted tge DSTV contact centre to activate my Showmax subscription. I could not be assisted by the operator and was told that a more senior person will contact me within 24hrs to solve the problem. It is now close to a week and I am still waiting for a call from this Senior person. I also contacted Showmax support department and did receive a reference number for my request, yet I also have not teceived any feedback from Showmax. To me this is poor service for the money you spend on your subscription