Poor service DSTV, time to move over to showmax

My service has been suspended with DSTV for non-payment, however I have made a payment on the 1st of December 2015. When inquired the feedback I received was that the payment for September was reversed for some reason. I pay via credit card and on my account I can see the payment went off on the 28/29 of August and payment reflects on all statements from DSTV. Somehow two months later payment was reversed? How is this possible, and I did not see any money beaning paid back into my account. Furthermore I don't understand why my service has been suspended for an issue that dates back three months ago. Why if my payment for September was rejected did DSTV wait until I made my December payment to suspend me? Why was my services not suspended on the 1st of November when my so called payment was reversed. This is ridiculous and I am now being cheated because of an error on DSTV's side. DSTV seems to have too many clients that they think they can do whatever they want to. Well this seems to be a good time to switch over to Netflix and or showcase.