Poor Service - DsTV Staff

So my decor malfunctioned due to technical issues from the decor and not mine, and I contacted call center to assist me when it comes to resetting it as I thought that would work. Unfortunately it did not and I was told to go to my nearest DSTV agent that is in Springs for further assistance. As yesterday was a public holiday they closed early which I understood, today I took time away from my working hours to go to the agency and only to find that staff in the branch has placed the most unprofessional note outside their door that they had a flooding which from my side I couldn't see any evidence of any flooding. I tried to explain to the lady that stood at the door the distance I have traveled as my decor is not working what so ever, I begged and pleaded with the lady to please assist me as I cannot drive such a long distance without taking the time from my working hours and with the worst attitude ever she said no and that time I saw they where still busy with other customers inside and I just needed a new decoder as mine is ruined. The service I received was disgusting and inconsiderate of my current situation.