Poor service, DSTV Online

Upon signing up my DSTV account and activating my decoder and services. I tried to create an online profile, only to find me email address was linked to another profile. <br> Call multichoice, they say, no you have to email, none can help on the phone.<br> Email the dept to create my own profile, 2day turnaround. <br> They failed to sort my account out, so I rep**** to email, another 2days to respond. <br> Finally my account gets created, only to find I couldn't link my decoder which I requested in my original email. Email back, then get a response 2days later to say I need to activate my smartcard, which is clearly something multichoice need to do as I've had dstv on my TV for 2weeks. Over a week later I still don't have my decoder loaded on my profile! The level of service is appalling. I requested twice for someone to call me to resolve the issue, but they refused to call and proceeded to respond via email ONLY with a 2 day response on each email. I cannot accept this level of service when paying R780pm for it!