Poor Service DSTV

Beginning of December 2019, a debit order went off my account for 3 decoders as per my request. 7 days into December 2019, one of the decoders was not working due to"non-payment." I reached out to DSTV via Twitter etc and this was not resolved, instead they started saying there could have been an issue with my decoder. I complained on this platform and someone called me and resolved the issue over the phone. Once again, the same decoder has been switched off due to "non-payment," yet the next debit order coming off my account on 1 January 2020 already includes an amount for this decoder! And again l am on Twitter with DSTV support which isn't useful, so l have resorted to complaining on this platform once more! PLEASE UNBLOCK my decoder, my account is UP to DATE! What's wrong with you?