Poor service dstv

Hello I've been a dstv subscriber for years now and I've never experienced such wickedness like this before. Number one, having people at call center who are unskilled and don't know how to solve problems.

My decoder is blocked 🚫 while I have payed my bills to watch. Everytime I called 🙄 I don't get help.

Please if you can be able to assist I'm looking forward to be assistant as soon as possible.