POOR SERVICE DSTV

highly annoyed with the poor service, I called on Sunday enquiring about my free upgrade which I won on the recent competition, your call centre agents are not even aware of the competitions. all I wanted to know why my package was not upgraded, the call centre agent upgraded my package to premium and I must pay R599 this is not what I wanted. the call ended due to network issues, called back had to explain all over again and yet again the agent doesn't understand. how frustrating this is please send your agents for training and advise them of competitions. I asked for my package to be changed and this has not happened I AM NOT PAYING R599. SENT NUMEROUS MESSAGES TO FACEBOOK MESSENGER STILL NO FEEDBACK. SERVICE IS PATHETIC