POOR SERVICE - DOWNGRADING OF PACKAGE

Good Day. I have been a member of mutilchoice for the last 25 years and i cant believe the way they are handling their business lately. I want to downgrade my package and was told on few occasions that it can only be done on the billing date. Well, i have tried to phone the last 3 days (cant get through - too long que) tried the websited and cant get it, dont see the option to down or upgrade the package. How strange is it, one can upgrade your service anytime of the month coz its MONEY FOR MULTICHOICE. When you want assistance to downgrade, I can only do this on my billing date. I am telling you that i want my packaged downgraded from premium to extra view with immediate effect. I cant battle like this to get through to you . PLEASE CALL ME AFTER 5 AND NOT DURING OFFICE HOURS