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Byron B

1 reviews | Active since Aug 2012

07 Nov 2019, 09:21

Poor service don't value clients

******* after just rejoining after 6 months without dstv.

I called the center to find out why my service is disconnected, they told me that I need to make payment I informed them that I have paid last MO th and no one told me I need to pay a few days later.

I told them I would make a payment today if it gets my service active. The consultant is adiment I need to pay reconnection fee of R95.

R95 for not knowing I had to pay again 4 days after I just made payment. No message nothing no indication at all.

I asked to speak to a manager then I was told the manager will tell me the same thing. I asked again for a manager and then they told me all the managers are in a meeting.

The Lady is spoke to Ukuhle was not helpful at all I informed her if I can't speak to a a anger I will lay a complaint as I'm not being help shhe just insisted pay or no service.

I turned off my dstv 6 or 7 months ago I have uncapped I ternet and have Netflix and showmax I told her I was fine with using those two services but she didn't care about having me as a customer.

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Replies (1)
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Byron B's update09 Nov 2019, 07:46
Reviewer Update
Hi Amanda,

Thank you for the reply. I dont know if my issue has been resolved. Has the re-connection fee been removed?