POOR SERVICE DISSATISFIED CUSTOMER

DSTV NOT WORTH THE COST!!!!

My Showmax shows as active on My DSTV profile, however when I try and watch anything on Showmax it displays the following error, " An error has occurred (402) Payment Required.

I called into Multichoice Customer Service 4 times today, had 2 online chats, 1 whatsapp chat and still my issue has not been resolved. 2 out of the calls to customer care, the agent I spoke with promised to call me back with a solution. This was over 2 hours ago and I have received no call back. One of the agents I spoke with was Siya Zimemo. All agents I spoke with confirmed my Showmax account shows active on my DSTV account.

I am highly frustrated and extremely disappointed at the lack of service provided by Multichoice Customer Care. I have been a premium account holder for years, so really expected better customer service.

There is NO value in paying R1,019 per month!!!