Poor service - **************.

We have been a customer of DSTV for many years but the last couple of months we have being nothing but disappointed with the poor service. Extended waits when trying to contact the service center, debit orders not going through, being told we cannot be helped as Multichoice is offline and the phoned simply being put down in your ear. All started when we tried to upgrade to an explora where you don't have to pay the annual increase. The DSTV debit order has always being on my wifes name and in December her bank account was frozen due to Fica details not being up to date. The multichoice debit order did not go through but we still made an EFT payment. We tried to apply for the explora but was told due to the fact the one debit order did not go through even though it was paid we cannot apply. So then I app**** for the option where you only pay the R99 for the explora every month but was told because I do not have an active account I cannot apply for this. We are good enough to pay for a premium subscription every month with extra view and walka with insurance but we are refused the explora upgrade with no increases for 2 years. Please explain to me how only certain can qualify?