Poor service: disconnection and contract cancelation

Terrible! Terrible! Service. I recently upgraded my decoder to an Explorer and per usual the installer called multichoice to set the new decoder up. I was later invited into the call to verify my details and also give consent to the activation of PVR functions, which I did. My dstv package at the time was a compact which was on special for R399 per month. When the operator finshid with my installer normal viewing resumed, only had issues with the pvr functions which dstv operators were struggling to activate due to reasons unbeknownst to them. I decided to give up on the activation of pvr for a few days and continued watching as usual. However to my surprise on the 1st of March 2024, my account was disconnected with multichoice saying I owe reconnection fee plus contract cancelation penalty on the special I have,apperantly I canceled the special according to the system which I know nothing about. I had already paid my normal subscription of R399 on the 16 of February 2024. The only thing I wanted from dstv was to upgrade and activate pvr. I have not discussed any cancelation of promotional contract with anyone except being asked how much I was paying. My service is currently disconnected yet I paid. I told them several times that I did not sanction any cancelation to no avial. I keep on buying airtime to call and no one is helping except for wanting me to pay for something I know nothing about. I'm extremely disappointed in the service for multichoice.