Poor service delivery from DStv

This is the worst service provider ive ever had to deal with.

Im a person who pays my accounts religiously and on time, then my dstv gets put off. When contacting them they say i have an amount outstanding, i send through the proof of payment stating that ive payed my account in full they switch it on. 5 days later the dstv get switched off again and when contacting them it is said i have an amount outstanding, this time the amount has gone up since the last time i contacted them, again i sent through the proof of payment as requested by a consultant with the name Theophilius Mdluli who assured me that sending the proof of payment direftly to hime would clear the problem, ive done so and 2 days later they switch off my dstv and say their is a even higher amaount outstanding. Is their anyone at dstv who actually enjoys their job and wants to help resolve issues of loyal clients of 12+ years??? If so please get back to me