Poor Service delivery

After several calls to the service provider in regards to the request of reasonable explanation of the sudden hike in subscription in a period of a month. Not one phone call from any manager as promised nor the issue being resolved. simple understanding of how does a premium package move from R900 to R1475 when there has not been any add-ons requested or adjusted. The different consultants are argumentative and unhelpful not that you would expect any less. The level of incompetency is astounding.The only reason that I have kept with this provider was purely for the sports access. After this episode of events, "Arrivederci"