Poor service delivery DSTV. - Technician did not pitch after appointment made for 9h00 31 October 2025

31 October 2025 12h34

MR. P.J.J SWANEPOEL, Phoned Tuesday regarding a DSTV no signal problem. A sales consultant bul**** us into a new contract for a new decoder and dish for 34 months.

After a non-functional decoder report, the DSTV consultant, advised us to upgrade our dish and decoder to a new one.

An appointment were set for 31 October 2025 at 9h00 am. Nobody pitched for installation.

We phoned yesterday and spoke with Tero to confirm, that the installation, will take palce. And we also spoke with Olunje Mnyebeleza.

This morning at 9h30 we complained at Siphiwe that the DSTV Technician did not pitch. She said she will log a escalation complain. And someone will phone us.

At 10h30, we phoned again. Motsapsi said no escalation shows on the system. She escalated the matter. Reference number ***.

At 10h45, still no Technician. No installation. No phone call.

At 12h00 we spoke with Usanda, she said, that no Technician was appointed. And since Tuesday DSTV is not working.

We are without DSTV service since Tuesday the 28th of October 2025.

And are not satisfied with this poor service delivery.

What is going on? We set apart a whole day for installation and nothing happened.

Regards. Mr. P.J.J. Swanepoel