Poor Service Delivery

Extremely poor Customer Service

I have been struggling endlessly with their service desk to have my EXISTING Showmax account linked to my DSTV account. The error message when trying to link is: Your DSTV account is already linked to another Showmax account". I only have one Showmax account and it was perfectly fine until July 5 when one of their Supervisors unlinked my Showmax account during a correction of a failed downgrade, which was done via their self help service on 28 May 2024 and cancelled by them on 26 June 2024 without notifying me.

I fail to understand that nobody can explain to which Showmax account my DSTV account is linked. The advice from all their service operators is that I must create another email address to create another Showmax account. Why would I want to do that, when I am able subscribe on the Showmax platform? What would I want to do with another email address? Why another Showmax account?

Promises of a supervisor calling me back never materialized, after I have spend all my minutes and airtime calling them. No outward calls allowed by front desk, no access to emails and non available supervisors when asked to escalate.