Poor Service Delivery

I upgraded my account from family to compact via whats app and I got an sms during the week telling me that my account will be dedited with R650 on the 20th via a debit order. This morning my services have been cancelled. How can you disconnect my services on a Friday knowing very well that in two days time you going to debit my account? This morning I called and one of the agents said I should pay R750 so that they can reconnect my services. I'm not going to pay a reconnection fee and if my services are not back today I am cancelling this account in Sunday for good. The reason why I cancelled my services in first place and move to Netflix it was poor service and I see nothing has changed. Look at my account you will see that my account was cancelled for almost 2 years and only this year I came back to as your customer.