Poor service delivery at my cost

I have bought an explorer with these people for almost 2 weeks now, I paid all subscriptions including catch up. I am still unable to perform the catch up functions and everyday I call with my airtime I get *** promises that it will be sorted out, last night I called and the consultant hung up on me coz I was frustrated. I am so ****ed off and I just want my subscription money back because I paid for nonsense.... Soooo angry