poor service delivery at multichoice

Good day, yesterday i waited to be to be reconnected after i made a payment to you guys, i sent a proof of payment to *** and *** i tried calling with no success after i paid, i then called again and got hold of somebody who told me to send proof of payment to the below email addresses. what is going on there at multi choice, come on . you can do better than this .... smart card number ***0