Poor service delivery at its best

Good day,<br> <br> I am deeply appalled by the apparent lack of respect and poor customer service that customers are subject to by DSTV. I mean to think that every month I spend about R800 on my subscription. I think lack of competition is the main reason customers are taken for granted. Just on Tuesday, I phoned DSTV in order to seek assistance with my TV that wasn't showing all the channels and it took about 5 minutes or even more before I could go through, and once I went through I still did not receive assistance. I wasted my time and my R60 airtime ran out. I then thought that it means that one must spend R100 worth of airtime just to get serviced and this according to my books is ridiculous.<br> <br> In the first place why are customers made to pay for the calls? And judging by the number of complaints it seems as though I am not the only one that has experienced poor service delivery. Multichoice is a multimillion if not Billion Rand company and therefore why is it being operated like a ****a shop? Hire more consultants/technicians and make the calls to be toll free or at least shared calls. I think it is only fair that way.<br> <br>