SH
Shane H
1 reviews | Active since May 2015
06 May 2015, 09:51
Poor service delivery and urgency
I app**** for an Explora on 2 April 2015 and was approved. Still haven't received the unit. After following up with the call centre on a weekly basis and numerous futile escalations there is still no delivery or productive feedback. Being told to personally follow up with the courier who has no trace of my customer number is very frustrating. <br> <br> Thanks Dstv for leaving an enquiry on my credit report and such an inconvenience and headache involving your explora unit. <br> <br> Is there anywhere I can personally fetch the unit from myself as clearly your process is broken and willingness to resolve the query is questionable at best.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 May 2015, 15:57Hello Shatton,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the information you received from the call centre is correct and that you only downgrade your service at the end of your invoice period.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the information you received from the call centre is correct and that you only downgrade your service at the end of your invoice period.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply08 May 2015, 15:57
Official
Hello Shatton,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the information you received from the call centre is correct and that you only downgrade your service at the end of your invoice period.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the information you received from the call centre is correct and that you only downgrade your service at the end of your invoice period.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert