Poor service delivery and response.

<p>In February I set up the new Dstv price plan for catch up which was promptly installed and worked well. A debit order payment method was made where they'd debit every month for the next 24 months thereof. Apparently they didn't debit, (I wasn't aware as I'm not one to check on this things) and assuming if any creditor doesn't receive payment they would call you to find out the reason and also rectify the matter. No call was made until 11 October when it stopped working and my wife called to find out why, she was met with the news that no payment had ever been made from the time it was installed! This is 7 months of non payment or a call to let me know of any issue they could have been facing with my bank. I then called and the agent assured me this would be sorted out by making a payment arrangement which another outbound department deals with. We however did reset my debit order details(which hadn't changed). Two days later the dstv was reconnected and working and still no call from their department and so I waited. Was shocked when a debit order of R10700 went of my account on the 26th October, called in and still was told to wait for the call. For obvious reasons I reversed that ridiculous amount at my bank and continued calling and getting the same response: wait for the call from our finance department. On the 15th November it was yet again disconnected. I've been calling almost every second day and still haven't received a call from them, it's almost 2 months and nothing from them and also no dstv. And yet the still had the audacity to debit R11700 again in November ! First of all its not my fault they didn't debit as I had given them my banking details, second, how do they wait 7 months to let you know about a payment problem? Lastly will they ever call to sort this out? The error was on their end and ofcourse I expect to pay the months of free viewing (without interest though) but I'm without dstv and is that fair on me? I'm really disappointed at their sense of urgency which is clearly non existent.</p>