WJ
Wendall J
1 reviews | Active since May 2011
08 Oct 2015, 10:05
Poor service delivery and no feedback
I called in to DSTV 12 Sep to activate my account just for the remaining days for the month of Sep 2015 as we were on leave. I made it clear that is was just upto the end of Sep and was not informed that i need to do anything except make a payment to DSTV which i did. Come the beginning of Oct 2015 the DSTV was still active so i called in to inquire and i am then informed that they can only de-activate 2 Nov and i now have to pay for an additional month. I spoke with a supervisor that said he would listen to the call and i have still not received any feedback 5 days later. This is unacceptable service from your company!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 15:13Hello wendallj,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query, the services have been disconnected as per the request also the amount debited has been credited. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query, the services have been disconnected as per the request also the amount debited has been credited. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply19 Oct 2015, 15:13
Official
Hello wendallj,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query, the services have been disconnected as per the request also the amount debited has been credited. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that one of our agents has already assisted on your query, the services have been disconnected as per the request also the amount debited has been credited. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile