EZ
Emmie Z

1 reviews | Active since Jul 2015

09 Jan 2020, 11:49

POOR SERVICE DELIVERY AND ***********S

I asked them to suspend my services on the 18th December since i had no Tv. I was told on the 20th my services will be suspended. Later i receive a call thatthat i was owing R605.I asked what the debt was for. I was told ot was for services. Hwixh service, i asked then i was told my service was not suspended. I called them and i was told the Matter was to be escalated for investigation. Well to date i have not received any feedback. I then called was told to pay R460 to be reconnected. I paid sent my pop/proof of payment. I was reconnected. 3 days later i was disconnected reason being they have received my proof of payment, i called again and it was found and i was told that the proof was not escalated. Again 3 days later i was disconnected and the same reason was given. upon calling u was again connected. Later on i was called by 031 number and stated they were from dstv and that i owed 296 which i must pay immediately or else ill be disconnected again. When i tried to enquire what the money was for, the consultant dropped the call. Im so furious cause i dont owe them a cent and o cant keep paying for connections fee that the keep doing despite the fact that they have my proof of payment. Tired of them really. I need answera

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jan 2020, 14:29
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
EZ
Emmie Z's update09 Jan 2020, 15:46
Reviewer Update
Thank you for your response. I hope this matter will be resolved soon as it is very inconveniencing. Proof of payment was sent and I refuse to pay for connection fees that are not my faults. Im very Frustrated.